Delivery & Shipping
Every Dallian Luxe Hair unit is packed in our signature luxury satin dust bag and rigid presentation box, ensuring your crowns arrive in pristine runway condition.
Same-Day Nairobi
Dispatched in 2-5 hours
24-48h Nationwide
G4S & Fargo countrywide
Discreet Packaging
Tamper-proof & luxury box
Nairobi Express & Same-Day
2 - 5 Hours (Same Day for orders before 3 PM)KES 200 flat rate (Dedicated Door-to-Door Courier)
Direct, discreet door-to-door delivery via trusted courier riders to all Nairobi suburbs including Westlands, Kilimani, Karen, Kileleshwa, Runda, CBD, Thika Road, and environs.
What to expect:
- Live rider tracking & phone coordination
- Tamper-evident luxury satin packaging
- Same-day delivery for orders placed before 3:00 PM
Rest of Kenya (Nationwide Courier)
24 - 48 Business HoursKES 400 flat rate (G4S, Fargo Courier & Speedaf)
Secure insured shipping to all major Kenyan cities and towns including Mombasa, Kisumu, Nakuru, Eldoret, Thika, Nanyuki, Meru, Machakos, and Malindi.
What to expect:
- Doorstep or parcel station pick-up option
- SMS tracking number dispatch upon handover
- Double-boxed protective packaging for transit
International Shipping (Worldwide)
3 - 7 Business DaysKES 3,500 flat rate (DHL Express / Aramex)
Express international courier with worldwide door-to-door air freight and end-to-end tracking to USA, UK, Europe, Australia, UAE, Nigeria, South Africa, and worldwide.
What to expect:
- Full DHL / Aramex international tracking number
- Customs clearance and tamper-evident luxury packaging
- Expedited priority air delivery
Complimentary Studio Pick-Up
Ready within 1 - 2 HoursFREE of charge
Collect your bespoke piece directly from our luxury studio at Mountain Mall, Thika Road. Enjoy a complimentary fit check and care consultation with our stylists.
What to expect:
- Personal fitting and lace cutting on site
- Styling tips & custom adjustment by wig specialists
- Flexible store hours (Mon - Sat 9:00 AM - 7:00 PM)
Track Live Order
Check the delivery status of your active order with your order ID.
Track nowReturns & Exchanges
Review our 7-day hygiene-sealed exchange policy and return criteria.
View policyStudio Services
Book in-person wig revamping, custom styling, or lace replacement in Nairobi.
Explore servicesSpeak Directly With Our Concierge
Have a photoshoot, wedding, or VIP event happening today? Let us know your preferred timeline and we will arrange a direct dedicated dispatch.
Studio Location
Dallian Luxe Hair Studio
Mountain Mall, Thika Road
Nairobi, Kenya
Open Mon – Sat: 9:00 AM – 7:00 PM | Sun: 11:00 AM – 5:00 PM