Privacy Policy

1. Introduction

Dallian Luxe Hair ("we," "our," or "us"), operating in Nairobi, Kenya, values your personal privacy. This Privacy Policy outlines how we collect, use, store, and safeguard personal information when you visit dallian.online or place orders for luxury hair units, accessories, and studio services.

2. Information We Collect

To fulfill orders and offer concierge assistance, we collect:

• Contact Details: Full name, phone number, email address, and delivery location.
• Order History: Hair textures, cap sizes, customized lengths, and styling notes.
• Payment Verification: M-Pesa transaction reference IDs, confirmation timestamps, and billing receipts.
• Technical Data: IP address, device type, browser settings, and browsing navigation via anonymized analytics.

3. Purpose of Processing

We process your data for the following lawful purposes:

• Processing, packing, and dispatching your orders with courier partners as outlined in our Delivery Policy.
• Providing SMS and WhatsApp tracking updates via our Order Tracking system.
• Handling returns, exchanges, and warranty inquiries in line with our Returns Policy.
• Complying with statutory Kenyan tax, accounting, and consumer protection requirements.

4. Data Protection & Sharing

We implement robust physical, technical, and managerial safeguards to protect your personal information against unauthorized access. We only share delivery details with vetted courier drivers strictly for fulfillment. We do not sell or monetize client databases under any circumstances.

5. Your Legal Rights

Under the Data Protection Act (Kenya, 2019), you have the right to request access to the personal information we hold about you, request rectification of any inaccurate information, or request deletion of your account record by contacting our Data Officer.