Returns & Exchange Policy
At Dallian Luxe Hair, we are committed to exceptional craftsmanship and complete satisfaction. Please review our hygiene standards and exchange process below.
Public Health & Personal Hygiene Standards
In compliance with global health regulations and Kenya Ministry of Health sanitary guidelines regarding personal hair goods, wigs and hair extensions cannot be restocked once worn, combed, washed, bleached, or with lace trimmed.
Eligible for Exchange
- Request initiated within 7 days of delivery receipt.
- HD Lace is 100% uncut, unplucked, and factory intact.
- Original satin bag, tags, tissue, and gift packaging included.
- Unworn, unwashed, free of perfumes, dyes, gels, or odor.
Ineligible for Exchange
- Requests made after 7 calendar days of order delivery.
- Lace has been trimmed, styled, glued, or customized.
- Hair has been bleached, colored, cut, or heat-damaged.
- Flash sale or promotional clearance items (marked Final Sale).
Simple 3-Step Exchange Process
Contact Concierge
Send your order number and photos of the unit via WhatsApp or email within 7 days.
Return or Studio Drop
Bring the package to our Mountain Mall studio or send it via trackable rider/courier.
Inspection & Credit
Following swift 24h quality inspection, your exchange piece is dispatched or store credit issued.
Browse Wigs
Explore our full virgin human hair and Futura collections for exchange options.
Shop collectionDelivery Options
Learn about same-day Nairobi courier and 24-48h nationwide dispatch.
Delivery detailsWig Customization
Need your unit custom-fitted, curled, or revitalized at our studio?
View servicesQuestions About Your Order?
Our dedicated client care team is available 6 days a week to guide you through styling, cap measurements, or exchange options.