Question 1

What types of wigs do you sell at Dallian Luxe Hair?

Accepted Answer

We specialise in two premium ranges: 100% Virgin Human Hair wigs with aligned cuticles, and Japanese Futura heat-resistant fibre wigs.

Question 2

What is 100% Virgin Human Hair?

Accepted Answer

Our virgin human hair wigs are crafted with real unprocessed donor hair where cuticles remain intact and unidirectional. They can be washed, bleached, colored, blow-dried, and heat-styled just like natural hair.

Question 3

What is Japanese Futura fibre?

Accepted Answer

Futura is an advanced synthetic fibre used in luxury wig making that retains styled memory flawlessly and is heat-friendly up to 180°C.

Question 4

How fast is delivery in Nairobi and nationwide across Kenya?

Accepted Answer

We provide same-day express rider dispatch (2 to 5 hours) for orders within Nairobi, and 24 to 48 hours nationwide courier delivery via G4S and Fargo across all 47 counties in Kenya.

Question 5

Where is your physical salon studio located?

Accepted Answer

Our flagship studio is located at Mountain Mall, Thika Road, Nairobi, Kenya. We are open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 4:00 PM.

Question 6

What is your wig exchange policy?

Accepted Answer

We offer a 7-day exchange window for unworn, unaltered units with uncut lace and original satin packaging intact.

Frequently Asked Questions

Frequently Asked Questions